Zendesk
Org-level connection
Zendesk is connected once at the org level by an admin. The credential is shared across all groups that have been granted access — individual team members don't need to connect their own accounts.
Getting your API key
Enter your Zendesk subdomain and admin email in the fields above
Go to Zendesk Admin Center → Apps and Integrations → APIs → Zendesk API
Enable Token Access and click "Add API Token"
Copy the token and paste it below
Ready to connect?
Go directly to the integrations page in your dashboard.
Permissions (scopes)
These are the data scopes On Belay can be granted for Zendesk. Your org admin controls which scopes are enabled per group.
| Scope | Description | Access |
|---|---|---|
tickets:read | Read tickets | Read only |
tickets:write | Write tickets | Read / Write |
users:read | Read users | Read only |
organizations:read | Read organizations | Read only |
reports:read | Read reports | Read only |
Troubleshooting
"Invalid API key" or "Unauthorized" error
Double-check that you copied the full key without any leading/trailing spaces. Some platforms show a truncated preview — make sure to copy the full token. If the key was generated with restricted scopes, verify it includes the permissions listed above.
Connected but Claude can't access data
Check that your group has been granted access to this integration in On Belay → Groups → [your group] → Integrations. Also verify the specific scopes your group is permitted to use match what your query requires.
The key expires or stops working
Some API keys have expiration policies. Generate a new key in Zendesk and update it in On Belay → Integrations → Zendesk → Update key. Consider creating a dedicated service account or machine user for On Belay so the key isn't tied to a personal account.
Still stuck? We're happy to help.
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