Freshdesk is connected once at the org level by an admin. The credential is shared across all groups that have been granted access — individual team members don't need to connect their own accounts.
Enter your Freshdesk subdomain in the field above (e.g. mycompany from mycompany.freshdesk.com)
Log in to Freshdesk → click your avatar → Profile Settings
Your API key is shown in the right pane
Copy it and paste below
Ready to connect?
Go directly to the integrations page in your dashboard.
These are the data scopes On Belay can be granted for Freshdesk. Your org admin controls which scopes are enabled per group.
| Scope | Description | Access |
|---|---|---|
tickets:read | Read tickets | Read only |
tickets:write | Write tickets | Read / Write |
contacts:read | Read contacts | Read only |
agents:read | Read agents | Read only |
reports:read | Read reports | Read only |
Double-check that you copied the full key without any leading/trailing spaces. Some platforms show a truncated preview — make sure to copy the full token. If the key was generated with restricted scopes, verify it includes the permissions listed above.
Check that your group has been granted access to this integration in On Belay → Groups → [your group] → Integrations. Also verify the specific scopes your group is permitted to use match what your query requires.
Some API keys have expiration policies. Generate a new key in Freshdesk and update it in On Belay → Integrations → Freshdesk → Update key. Consider creating a dedicated service account or machine user for On Belay so the key isn't tied to a personal account.
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